Common Questions & Honest Answers
At Sholom Appliance, we believe in total transparency. As a husband-and-wife team, we want you to know exactly what to expect before we arrive at your home in Duncan, Lyman, Greer, Greenville, or Spartanburg.
Here are the answers to the most common questions we get from our neighbors.
💲 Pricing & Payment Options
Q: How much does a Service Call cost? We believe in clear, flat-rate pricing for our diagnostic visits. This fee covers the trip to your home and the expert troubleshooting to find the exact root cause of the problem.
Standard Appliance Diagnostic: $99 (Washers, Dryers, Refrigerators, Dishwashers, Ranges).
Complex/Built-In Diagnostic: $124 (Wall Ovens, Double Ovens, and Microwave/Oven Combo Units).
HVAC Diagnostic: $99
Dryer Vent Cleaning: Starts at $150 (1st Floor)
Q: How do you charge for repairs? After the diagnosis, we use a standard "Blue Book" flat-rate pricing guide. You will know the exact total price (Parts + Labor) before we start any work. No surprise bills.
Q: What forms of payment do you accept? For your convenience, we accept almost all payment methods:
Cards: All major Credit & Debit Cards
Cash & Checks
Digital Apps: Venmo, Zelle, and Cash App
🛡️ Warranties & Parts
Q: Do you offer a warranty on your work? Absolutely. We stand behind our repairs with a strong commitment to quality:
12-Month Part Warranty: We use high-quality OEM (Original Equipment Manufacturer) parts. If the part fails within a year, we replace it.
30-Day Workmanship Warranty: We guarantee our labor for 30 days to ensure the fix was done right.
Q: Do you sell appliance parts for DIY repairs? No, we do not sell parts over the counter. We are a full-service repair company dedicated to ensuring the part is installed correctly and safely.
❄️ HVAC Questions (Heating & Air)
Q: Do you sell new AC units or Furnaces? Yes, we do. While our first priority is always "Diagnostic-Driven Repair" to save your current system, sometimes a unit is too old or costly to fix. If you need a replacement, we offer competitive pricing on reliable new systems. Give us a call at (864) 760-7893 and we can discuss the best options for your home and budget.
Q: Why is my AC running but not cooling? This is often due to a refrigerant leak, a bad capacitor, or a dirty coil. We perform a full diagnostic to identify the root cause immediately.
📅 Service Area & Scheduling
Q: What areas do you service? We proudly serve the Upstate SC area, specifically: Duncan, Lyman, Greer, Greenville, and Spartanburg.
Q: How quickly can you come out? We know a broken fridge or AC is an emergency. We strive for Same-Day or Next-Day service whenever possible. Call or text us for the fastest scheduling.
🚛 Installation & Haul Away
Q: Do you install new appliances? Yes! We professionally install Dishwashers, Ranges, Ovens, Microwaves, Washers, and Dryers. We ensure everything is leveled, leak-checked, and up to code.
Q: Will you take away my old broken appliance? Yes. We offer a Haul-Away Service for $50 per unit. We will disconnect your old unit and take it to the proper recycling facility so you don't have to lift a finger.